Insurance

We aim to make your experience as easy and straightforward as possible, and
will keep you informed through out the repair process. Below are some of the
steps we take to ensure a stress free experience for our customers.

Vehicle Arrival
 On arrival we will gather all vehicle, owner and insurance details, and assist with your claim if required.  We will inspect your vehicle to determine the repair cost and parts required.


Vehicle Assessment
 Napier Collision and your insurance company will assess the damage and confirm the best repair method or solution for your claim. All parts
will be confirmed and ordered, and the repair procedure will be finalised.


Repair Time Arranged
 Assessment outcome advised.  A time is arranged for your vehicle to be repaired and estimated time for completion advised. We will also
give you the option of booking one of our loan vehicles.


Repairs Carried Out
 Repairs begin as discussed.  We will contact you at the earliest point in time if your vehicle repair is likely to exceed the time given, explain why
and advise a new expected time.


Quality Check
 Upon completion we will perform a final repair check of your vehicle
to ensure best quality workmanship, and that we are completely satisfied before 
it is returned to you.


Completion
 We will contact you as soon as your vehicle is available for collection.                  
Please be ready to pay your excess, if required, and settle any other due accounts.