HAWKE’S BAYS LEADING PANEL AND PAINT SPECIALISTS

Customer Satisfaction Survey

Thank you for giving us the opportunity to repair your vehicle. We appreciate you taking the time to complete the following satisfaction survey to help us improve the services we provide to our customers.

Please indicate by ticking the boxes below weather you agree or disagree with the following statements.



Company Name:

First Name:

Email:

Vehicle Registration:

Question 1: My vehicle was repaired in a timely manner.:
1 - strongly agree2345 - strongly disagree

Question 2: The staff were polite and courteous.:
1 - strongly agree2345 - strongly disagree


Question 3: The car was returned clean and tidy.:
1 - strongly agree2345 - strongly disagree


Question 4: I was satisfied with the standard of repair.:
1 - strongly agree2345 - strongly disagree


Question 5: I was kept informed on the progress of my vehicle.:
1 - strongly agree2345 - strongly disagree


Question 6: The reception area was clean and tidy.:
1 - strongly agree2345 - strongly disagree


Question 7: I would recommend the service to others?
1 - strongly agree2345 - strongly disagree


Question 8: How did you find out about us?
Web siteInsurance referralWord of mouthYellowpages/ onlineDrive inOther


Question 8a: If "Other" answered in Question 8 - please describe.:

Question 9: What was your overall impression on the service you received from us?

Question 10: How can we improve our services further?